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Support Article

Navigation menus do not work when portal embedded in Salesforce



Navigation menus do not function when embedded in a Salesforce portal.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the Salesforce portal
  2. Launch the Manager portal from the Salesforce application and interact with the Pega application.

Root Cause

An issue in the custom application code or rules. The navigation menus used were not HTML5 compliant.


Perform the following local-change:
  • Enable HTML5
  • Use current equivalents for the deprecated navigation menu controls

Published October 10, 2017 - Updated October 8, 2020

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