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Support Article

New paragraph tag is added OnClick of Source button in RTE



OnClick of the Source button in Rich Text Editor (RTE) adds a new paragraph tag.

The following content displays in the RTE:

<pega:include name="ParaOurLogo" type="Rule-Obj-HTML"></pega:include>

<p>&nbsp;</p>  - Extra tag is added. 

<p>&nbsp;<pega:include name="BodyDisplayforAcknowledgementEmail" type="Rule-Obj-HTML"></pega:include>&nbsp;<pega:include name="StructLetterEmailClosing" type="Rule-Obj-HTML"></pega:include></p>


Error Messages

Not Applicable.

Steps to Reproduce

Click the Source button in the RTE menu.

Root Cause

Incorrect configuration of auto-paragraph and line break.


Perform the following local-change:
  1. Navigate to Call Properties
  2. Enable the 'Use line-break for new line' option. This allows the use of the line break (<br/>) instead of the auto-paragraph (<p></p>).


Published July 23, 2018 - Updated October 8, 2020

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