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Support Article

New user sessions are not allowed while performing load test




While performing load test for the application in the Test environment, no new user sessions are allowed after a few concurrent user sessions.

Error Messages


Users unable to login

Steps to Reproduce


Run the load test with 100 user sessions using the same operator ID.

Root Cause

A defect in Pegasystems’ code or rules. New connection from the connection pool could not be found.


Perform the following local-change:
Increase the maximum connection count to 50.

Published February 21, 2019 - Updated October 8, 2020

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