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No result found when searching for a case ID in Pega 8.1.3



Unable to search for the work items that are created after performing a re-index.

Error Messages

com.pega.dsm.dnode.api.StreamServiceException: Unable to start Kafka broker. Last state was: NotConnected
Error: Exception thrown by the agent : java.rmi.server.ExportException: Port already in use: 9999; nested exception is: Address already in use (Bind failed)

Steps to Reproduce

  1. Create a case work object in the Case Manager portal.
  2. Search the case ID created. No results are found.
  3. Perform a re-index. The case ID can be searched.

Root Cause

FTSIncrementalIndexer QueueProcessor did not run because the Stream Service failed to join the cluster.


Perform the following local-change:

1. Create a Dynamic System Setting (DSS) with the below options:
  • Owning Ruleset - Pega-Engine
  • Setting Purpose - prconfig/dsm/services/stream/pyJmxPort/default
  • Value - Port number. For example, 1111

In <port_number>, provide the available port number.

2. Restart the server.

Published August 15, 2019 - Updated December 2, 2021

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