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Support Article

No support for prOpenAuthoring.OpenAuthor in 64 bit IE

SA-2421

Summary



Active X add-on "prOpenAuthoring.OpenAuthor" is not getting installed in 64 bit IE and error message "Open Authorizing Control Load Failure!" is displayed on to screen.

Error Messages



"Open Authorizing Control Load Failure!"


Steps to Reproduce



1) Create an out bound message in SI framework which requires verification
2) Log in as verifier to verify the message
3) Error is displayed on the screen


ROOT CAUSE and RESOLUTION

The root cause of this problem is in a third-party product.  Microsoft limitations prevent ActiveX controls, such as prOpenAuthoring, from working in IE 64-bit mode.  IE 32-bit mode is recommended.  More information on this limitation can be found on the PDN: 

https://pdn.pega.com/deployment/issue-adobe-flash-and-activex-controls-do-not-work-in-64-bit-internet-explorer-browser
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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