Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

No support for prOpenAuthoring.OpenAuthor in 64 bit IE



Active X add-on "prOpenAuthoring.OpenAuthor" is not getting installed in 64 bit IE and error message "Open Authorizing Control Load Failure!" is displayed on to screen.

Error Messages

"Open Authorizing Control Load Failure!"

Steps to Reproduce

1) Create an out bound message in SI framework which requires verification
2) Log in as verifier to verify the message
3) Error is displayed on the screen


The root cause of this problem is in a third-party product.  Microsoft limitations prevent ActiveX controls, such as prOpenAuthoring, from working in IE 64-bit mode.  IE 32-bit mode is recommended.  More information on this limitation can be found on the PDN:

Published January 31, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us