Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

No text field to send chat messages on launching mobile chat



Unable to send chat messages when launching Pega Chat on mobile devices.

Error Messages

Not Applicable

Steps to Reproduce

Launch the chat from a mobile device or simulate the same from a browser.

Root Cause

The chat input text field was not visible on mobile screens. This behavior was also observed when the resolution was low.


Apply HFix-36116

Published September 26, 2017 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us