Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

No text field to send chat messages on launching mobile chat

SA-42087

Summary



Unable to send chat messages when launching Pega Chat on mobile devices.


Error Messages



Not Applicable


Steps to Reproduce

Launch the chat from a mobile device or simulate the same from a browser.


Root Cause

The chat input text field was not visible on mobile screens. This behavior was also observed when the resolution was low.


Resolution


Apply HFix-36116


Suggest Edit

Published September 26, 2017 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us