SA-16636

Summary

AES encounters NoClassDefFound exceptions when attempting to send an email, such as scorecards or email notifications.

Error Messages

2015-11-03 09:56:36,108 [.PRPCWorkManager : 4] [  STANDARD] [           AES:07.10] ( SystemAgentFixer.Code_.Action) INFO    - Started agent PegaAES-Data-IndicatorComp.MonitorIndicators
2015-11-03 09:56:36,452 [.PRPCWorkManager : 4] [ STANDARD] [ AES:07.10] (ernal.async.BatchRequestorTask) ERROR - Batch activity "PegaAES-Data-IndicatorComp.MonitorIndicators" threw:
java.lang.NoClassDefFoundError: com.pega.apache.http.auth.AuthSchemeFactory
at com.pega.pegarules.integration.engine.internal.PRIntegrationEngineProviderImpl.getServiceUtilsPriv(PRIntegrationEngineProviderImpl.java:208)
at com.pega.pegarules.session.internal.mgmt.Executable.getServiceUtilsPriv(Executable.java:2106)
at com.pegarules.generated.SendEmailMessage_071015_ai7uXdDX6AsHbgtRqmJ0uw.SendEmailMessage07_10_15(SendEmailMessage_071015_ai7uXdDX6AsHbgtRqmJ0uw.java:166)
at com.pegarules.generated.SendEmailMessage_071015_ai7uXdDX6AsHbgtRqmJ0uw.invoke(SendEmailMessage_071015_ai7uXdDX6AsHbgtRqmJ0uw.java:87)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.resolveAndinvokeFunctionViaReflection(LibraryRuntime.java:133)
at com.pega.pegarules.generation.internal.library.LibraryRuntime.invokeLibraryRuntime(LibraryRuntime.java:110)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeLibraryRuntime(Executable.java:8786)
at com.pega.pegarules.priv.generator.LibrarySupport.resolveAndInvokeFunctionViaReflection(LibrarySupport.java:181)
at com.pegarules.generated.pega_integrationengine_default.SendEmailMessage(pega_integrationengine_default.java:152)
at com.pegarules.generated.activity.ra_action_sendemailnotification_68866db51912c270f78c29e148aa5c65.step6_circum0(ra_action_sendemailnotification_68866db51912c270f78c29e148aa5c65.java:862)
at com.pegarules.generated.activity.ra_action_sendemailnotification_68866db51912c270f78c29e148aa5c65.perform(ra_action_sendemailnotification_68866db51912c270f78c29e148aa5c65.java:167)
 

Steps to Reproduce

Not Applicable
 

Root Cause

Pega stores extracted classes in the following temp folder:
/extractedFiles/apploader

Due to an issue in the EAR deployment, in Websphere, this folder is incorrectly created under the JVM temp directory instead of the Pega temp directory. In this case, if there are different Pega JVMs running on the same machine, another Pega JVM can overwrite the extracted classes, which causes anything that relies on those classes to produce a NoClassDefFoundError such as the one observed.

Resolution

Explicitly specify the folder for the extracted files. To do so, add the following in the JVM arguments:

-Djava.io.tmpdir=/myPega717tmpdir