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Support Article

Not able to open assignment from navigation rule



After performing upgrade from Pega 7.1.3 to Pega 7.3, user is not able to open assignment with the java script.

By the time Runscript is called, the activity is not completely done and the older pzInsKey is fetched.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a menu with two actions:
    1. Run activity to create a case.
    2. Run script to refresh the browser.

    function refreshBrowser(){; }
  2. In the activity, create pzInsKey by calling AddWork.
  3. By the time Runscript is called, the pzInskey is not fetched and hence the latest case is not opened.

Root Cause

As Menu (Navigation) control does not support ChangeTracker functionality, user is unable to receive the latest property value of pzInsKey.


Perform the following local-change:

1. Place a hidden text input in the section where Menu exists:

2. In the menu, configure the below actions for onclick event:
a. Refresh-ThisSection with Activity called selecting “Disable submit on refresh”.

b. Run script:

3. Write the below code in UserWorkForm:

function alertValue(p1){

var entryHandle =;

var selector = "[name='" + entryHandle + "']";

var name = document.querySelector(selector);




Published March 23, 2018 - Updated October 8, 2020

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