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Support Article

Not able to remove Dots on Pega CRM page using Robot Activity



Unable to remove dots on the Pega Customer Service (CS) portal when initiating a Robot activity from a link.

Error Messages

Not Applicable

Steps to Reproduce

  1. Install Robotic Studio 8.0.2032.0 with Pega Platform 8.1.5.
  2. Configure an image.
  3. In the Actions tab, configure the image as an Overlay and a FlowAction with a section that triggers Robotics activity.

Root Cause

A defect in Pegasystem's code or rules.
The dots display because the MarkUp is added from the showHideBusyIndicator() API in the pzPega_ui_roboticAutomation.js file.
From runAutomation, the showHideBusyIndicator() is invoked to display the Busy Indicator while automation is in process. Due to the Busy Indicator MarkUp, dots display.


Perform the following local-change to disable the dots and display 'Loading...' text.

Add the below CSS Style in the UserWorkFrom:

  .overlay-mask:after {
    content: 'Loading...';

Published July 21, 2020 - Updated December 2, 2021

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