Support Article

Not able trace agent activity from SMA after 7.2.2 upgrade



Not able to trace agent activity from System Management Application (SMA) after their application upgraded to Pega 7.2.2.

They are able to see Out-of-the-box (OOTB) rules but not customized agent activity.

Error Messages

Not Applicable

Steps to Reproduce

1. Create an agent and activity
2.Try to trace from SMA after delay. In tracer user cannot see agent activity.

Root Cause

A defect in Pegasystems’ code or rules. User has changed the behavior to always take the ruleset list from the remote requestor in Pega 7.2.2.


Apply HFix-33935.

Installation Instructions:

1. After installing the HFix, server restart is required.
2. From Designer Studio, go to System > Operations > Agent Management.
3. In the Agent name column, search Agent using filter.
4. Expand the agent and select the node.

5. On top right, click on Trace > Trace now.

NOTE: This hotfix works for tracing the custom rules from all the rulesets only from Designer Studio. This will not work tracing rules in SMA.

Published June 1, 2017 - Updated October 8, 2020

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