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Support Article

Not able to wrap up the interaction



When trying to wrap up an interaction, nothing happens, even the top section of the interaction where we will have options to create new interaction or log also disappears.

After closing the window completely and re-launching the application, wrap-up works when opened the same interaction from work list.

Also we do see an java script error as below.

Error Messages

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; InfoPath.3; UHG_Win7_Build 11-15-2010)
Timestamp: Mon, 4 Aug 2014 15:34:23 UTC

Message: 'cpmTabName' is null or not an object
Line: 3588
Char: 5
Code: 0

Steps to Reproduce

create an interaction and try to wrap up.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. That's because you are executing your code before DOM is fully loaded.


This problem is solved by apply a local change in HTML Fragment 'CPMTearoffScriptInclude' function sendCompositeLoadedEvent().
This should work:
window.onload = function() {
document.getElementById('valueboxes').innerHTML = html;
Or you can simply put your javascript code just before </body> tag with no need to use onload there.

Published June 12, 2015 - Updated December 2, 2021

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