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Support Article

Notes Textarea is disabled

SA-20777

Summary



After an upgrade from a PRPC 6.2 to Pega 7.1.9 environment, some work objects have the Notes text area control disabled.

Error Messages



Not Applicable 

Steps to Reproduce



1. Create any WO
2. In the Notes section click in text area under Notes
3. Nothing happens (text area is disabled)

Root Cause



The pyNote textarea in pyWorkNotes is supposed to be always editable

Resolution



Check the AlwaysEditable param in the parameters tab in its property panel. And change the Presentation options for the text area to Editable (it was Auto before), this allows adding notes on the Work Objects.
Suggest Edit

Published March 16, 2016 - Updated October 8, 2020

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