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Support Article

Null pointer exceptions on wrap up after upgrading

SA-12198

Summary



You are upgrading from Pega Platform 6.1sp2 and CPM 6.2sp1 to Pega Platform 7.1.7, CPM 7.1 R2 M2 and CPMFS 7.1.2. When wrapping up an interaction, you notice the CAVERTICALMOVETASKTOINPROGRESS activity is being called multiple times. The final time it's called, it throws a null pointer exception as pyWorkPage no longer exists.

Error Messages


com.pega.pegarules.pub.clipboard.InvalidReferenceException: The reference .CompletedTasks is not valid. Reason: FUAInstance-NullMyStepPage
at com.pegarules.generated.activity.ra_action_caverticalmovetasktoinprogress_9d264c6b2ad4e61c0677a1767d4466df.step5_circum0(ra_action_caverticalmovetasktoinprogress_9d264c6b2ad4e61c0677a1767d4466df.java:471)
at com.pegarules.generated.activity.ra_action_caverticalmovetasktoinprogress_9d264c6b2ad4e61c0677a1767d4466df.perform(ra_action_caverticalmovetasktoinprogress_9d264c6b2ad4e61c0677a1767d4466df.java:123)


Steps to Reproduce

  1. Wrap up an interaction

Root Cause



The root cause of this problem is a defect in Pegasystems code. There were sync Issues between pyWorkPage and CAPortalInteraction.

Resolution



This issue is resolved by hotfix item HFIX-22335
Suggest Edit

Published July 17, 2015 - Updated December 2, 2021

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