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Support Article

Null pointer exceptions on wrap up after upgrading



You are upgrading from Pega Platform 6.1sp2 and CPM 6.2sp1 to Pega Platform 7.1.7, CPM 7.1 R2 M2 and CPMFS 7.1.2. When wrapping up an interaction, you notice the CAVERTICALMOVETASKTOINPROGRESS activity is being called multiple times. The final time it's called, it throws a null pointer exception as pyWorkPage no longer exists.

Error Messages The reference .CompletedTasks is not valid. Reason: FUAInstance-NullMyStepPage
at com.pegarules.generated.activity.ra_action_caverticalmovetasktoinprogress_9d264c6b2ad4e61c0677a1767d4466df.step5_circum0(
at com.pegarules.generated.activity.ra_action_caverticalmovetasktoinprogress_9d264c6b2ad4e61c0677a1767d4466df.perform(

Steps to Reproduce

  1. Wrap up an interaction

Root Cause

The root cause of this problem is a defect in Pegasystems code. There were sync Issues between pyWorkPage and CAPortalInteraction.


This issue is resolved by hotfix item HFIX-22335

Published July 17, 2015 - Updated December 2, 2021

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