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Support Article

NullPointerException on click of filters and pagination icons



OnClick of the filters and pagination icons on the portal, NullPointerException occurs in the StackTrace. This occurs sporadically.

Error Messages

Not Applicable

Steps to Reproduce

Click the filters and pagination icons on the portal.

Root Cause

An issue in the custom application code or rules.
A grid was configured in a section. The grid is sourced to a parameterized data page. An agent that is running triggers the Refresh Section every two minutes by publishing an event. In the pre-activity of the Refresh Section, all the data pages are deleted and re-populated. During this process, for less than a second, an action is performed on the grid causing the NullPointerException.


Perform the following local-change:

Copy fresh data instead of deleting the data page.

Published August 19, 2019 - Updated December 2, 2021

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