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Support Article

NullPointerException while loading any portal

SA-63734

Summary



NullPointerException while loading any portal.


Error Messages



In PegaRULES:

ERROR apsrd01615.uhc.com|127.0.0.1. anamburu - Unable to generate styles under the reference null for the Skin "PegaClaims"
java.lang.NullPointerException
at com.pega.pegarules.generation.internal.skin.CSSGen.pzGetCSS(CSSGen.java:114) ~[prprivate.jar:?]



Steps to Reproduce

  1. Log in as an operator to PegaClaims:Administrator access group
  2. Launch any portal


Root Cause



The upgrade of Pega Healthcare Industry Foundation (HCIF) 7.40 without importing Pega HCIF 7.3.1 causes the issue.



Resolution



Perform the following local-change:
  1. Install HCIF 7.31
  2. Log out and log in to the application
     

 

Suggest Edit

Published October 13, 2018 - Updated December 2, 2021

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