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Support Article

Number of database connections shows as zero on SMA



The System Management Application (SMA) shows that the number of database connection is 0. This cannot be correct.

Error Messages


Steps to Reproduce

Check the SMA Advanced -> Database Management screen. Total number of managed connections is reported as zero.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. Pega 7.1.5 does not correctly track connections and always lists the number as 0.


This issue is resolved in Maintenance Level (ML) release 7.1.6.

Published January 31, 2016 - Updated October 8, 2020

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