Support Article
OnClick OpenAModal function hang on IE9
SA-3104
Summary
OnClick OpenAModal function hang on IE9
Error Messages
Screen hangs
Steps to Reproduce
1. login to the agent portal
2. create new interaction
3. create anonymous consumer
4. select intent -complaint
5. try clicking a button which opens a modal.
Root Cause
Not using the latest pyActionArea was the root cause of the issue.
Resolution
Suggested to make use of pyActionArea in CPMAction section as the application migrated from PRPC 6.1 SP2 to PRPC 6.3 SP1
This resolved the problem
Published January 31, 2016 - Updated October 8, 2020
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