Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

OnClick OpenAModal function hang on IE9



OnClick OpenAModal function  hang on IE9

Error Messages

Screen hangs

Steps to Reproduce

1. login to the agent portal
2. create new interaction
3. create anonymous consumer
4. select intent -complaint
5. try clicking a button which opens a modal.

Root Cause

Not using the latest pyActionArea was the root cause of the issue.


Suggested to make use of pyActionArea in CPMAction section as the application migrated from PRPC 6.1 SP2 to PRPC 6.3 SP1
This resolved the problem

Published January 31, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us