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Support Article

OOTB gadget MyProcessActionsDD not working in portal



When you use the out of the box gadget MyProcessActionsDD in a portal, it does not display and shows the below Javascript error in the browser.

Error Messages

Message: 'undefined' is null or not an object
Line: 19
Char: 4740
Code: 0

Steps to Reproduce

  1. Log in to a portal using the gadget MyProcessActionsDD.
  2. Select a value from drop down "Transfer work from operator"/"Bulk Process from operator"/"Bulk Process from Workbasket."

Root Cause

The root cause of this problem is a defect in Pegasystems’ rule Data-. pyMyProcessActions. This rule passes oSafeURL to openWorkByURL function as an object, but openWorkByURL() expects the URL as a string.


This issue is resolved through the following local change: Modify the pyMyProcessActions rule to send the oSafeURL as a string instead of object by replacing the entire rule with the code below:

var strUrl = "pyActivity=Assign-.BulkProcessAssignments&ListName="+ListName+"&TaskStatus="+flowAction+"&ID="+ encodedID +"&moreBulkProcessing=false&ClassName="+classname+"&skipActionCheck="+skipActionCheck;

Published June 12, 2015 - Updated October 8, 2020

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