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Support Article

OOTB Localization of Worklist inaccurate



Out-of-the-box (OOT localization field value is inaccurate. It translate the literal value to Japanese which doesn't make sense in Japanese Language.

Error Messages

Not Applicable

Steps to Reproduce

1. Install Japanese language pack.
2. Change operator locale to "ja_JP".
3. Launch the case manager portal.
4. Create a case.
5. Go to audit field of the created case.
6. Observe that Japanese field is appearing as OOTB value.

Root Cause

It is an expected behaviour. Though, user want to customise it.


Override Field Value rule for required text which need to be updated.

For example “from now” English texts have field value as “今後” in Japanese as per Language pack.

User can override these values by searching pyformatter. <YourTextRequirement> rule and updating with custom values as per requirement.

Alternatively, user can update value for the pyFormatter value in “TextToTranslate.xml” in translation pack based on business requirement.

Published March 16, 2017 - Updated October 8, 2020

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