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Support Article

OOTB Search not finding work objects



User has upgraded from 6.1 to PRPC 717 with CPM 7.12. They are unable to search any old work objects that were created in PRPC 6.1 using the OOTB search gadget in the CPM user portal. However, they are able to search these old work objects when using the developer portal. They are able to search any new work objects that are created in PRPC 717 using both developer and CPM user portal. Re-building of indexes for work items has not helped.

Error Messages

Not Applicable

Steps to Reproduce

1. Upgrade from PRPC 6.1 to PRPC 717 with CPM 7.12.
2. Input a work ID created in PRPC 6.1 in the OOTB Search field present in user portal of PRPC 717.
3. The work object cannot be searched in PRPC 717 user portal.
4. The work object can be searched using OOTB Search in PRPC 717 developer portal.

Root Cause

A software use or operation error is identified as the root cause of the issue. The CPMSetSearchWorkParams activity sets parameters for the work object search. The default functionality of this rule is to set filter for searching the work objects that have been updated in the "Last 90 Days". By default only those work objects falling within this 90 days range can be searched using the search gadget in CPM user portal. If the case we want to find in CPM user portal is outside of that range then search gadget returns no results.


Perform the following local-change to resolve the issue: 
  1. Override CPMSetSearchWorkParams activity and set the property named "pzWorkLastUpdated" to one of the following values as per the desired range of searching work objects in CPM user portal:
  • Updated Anytime
  • Today
  • Yesterday
  • Last 7 Days
  • Last 30 Days
  • Last 90 Days

Published February 13, 2016 - Updated December 2, 2021

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