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Support Article

Opening the case from report - behavior is not correct



If a case is opened from the report result, then the case is opening in the same pop-up window, as it should open in the main window.

Error Messages

Not Applicable

Steps to Reproduce

1.Run any standard report - it will open in new window, that is second window, which is working as expected.
2.Observe the cases in the report result, click on any case. Case should be opened in Main window (first window), instead it is opening in second window, which is not working correctly.

Root Cause

A defect in Pegasystems’ code or rules

When trying to open the report from reports tab in manager portal, then the results should open in a new pop-up window so that user can open the workobjects from the report results in the manager portal.

In Pega 7.2.2 the report result is not opening in a replacing the current document hence users facing an issue with this.


Perform the following local-change:

Make changes in 'pyRecentReportsWidgetRow' section so that the report results shows in a pop-up window as shown below:
Add an action Run script on click of the report link:

Published August 29, 2017 - Updated October 8, 2020

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