Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Opening instances from report result not firing



After having upgraded from PRPC 6.3sp1 to Pega 7.1.8, a single Report Definition does not behave correctly. The Report Definition has been created on a custom class pointing to a database VIEW. This first Report Definition is a Summary type, then from the first set of results, the second drilldown Report Definition is called to retrieve instances. The issue is that when operator clicking on any instance in the report, it doen't open as expected.

Error Messages

Not applicable

Steps to Reproduce

1) Open a Report definition (summary type) to display tasks for all users.
2) Select one of the user so that it calls another report definition (drilldown type).
3) Click on an instance on the list for display.
4) Error nothing is presented on the screen. 

Root Cause

An operator will be able to open a row instance in the Report only if the class of the Report Definition is defined as an INTERNAL class. As documented in the OnlineHelp documentation, an INTERNAL class must have pzInsKey and pxObjClass attributes:


capture internal class.png


The configured database View does have the required "pzInskey" attribute. However instead of having the required "pxObjClass", the view was created with "ObjClass" attribute. This incorrect view configuration broke the Report Definition function.


Updating the database View to contain the required "pzInskey" and "pxObjClass" attributes.


Published February 12, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us