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Support Article

Operator Default Locale does not work in Mashup



Pega Web Mashup is created and embedded in to a third-party website. The Mashup is configured to login automatically using the below attribute:

data-pega-action-param-parameters= '{"UserIdentifier" : "MashupUser","Password": "cnVsZXMxMjMk","Encode":"Enable",pzUsePreferenceSkin:"always", pzSkinName:"CSFW_MASHUP"}'

The operator (MashupUser) has a default locale of 'iw'. On logging in with the user and using the Interaction portal, the system renders in the Right-to-Left (RTL) layout. However, in the Pega Web Mashup, the system renders in the Left-to-Right (LTR) layout.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create Pega Web Mashup and embed it in a third-party website.
  2. Configure the Mashup to automatically log in using the below attribute:

    data-pega-action-param-parameters= '{"UserIdentifier" : "MashupUser","Password": "cnVsZXMxMjMk","Encode":"Enable",pzUsePreferenceSkin:"always", pzSkinName:"CSFW_MASHUP"}

Root Cause

A user profile setting caused the issue.


Perform the following local-change:
  1. Navigate to Pega Dev Studio > User Profile > Localization section.
  2. Uncheck the 'Ignore locale' option.
Suggest Edit

Published December 2, 2021

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