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Support Article

ORA-00980 during import PegaNBAM_FW_0712.jar



During Next Best Action Marketing v7.12 we tried to import PegaNBAM_FW_0712.jar following the installation documentation but failed an exception via Import Wizard.
The exception is as below.APP_PEGA_EXT_DATA is the PegaNBAM external Data user.

Error Messages

There are problems applying changes to the database object:
MKT_INTERACTION_DETAIL SQL: CREATE VIEW APP_PEGA_EXT_DATA.MKT_INTERACTION_DETAIL AS SELECT ifr.pxFactId AS pxFactId, ifr.pySubjectId AS pySubjectId, CASE isr.pyOutcome WHEN 'Pending' THEN 1 ELSE 0 END AS Pending, CASE isr.pyOutcome WHEN 'Impression' THEN 1 ELSE 0 END AS Impression, CASE isr.pyOutcome WHEN 'Clicked' THEN 1 ELSE 0 END AS Clicked, CASE isr.pyOutcome WHEN 'Accepted' THEN 1 ELSE 0 END AS Accepted, isr.pyoutcome AS outcome, irc.pycategory AS pycategory FROM pr_data_ih_fact ifr LEFT OUTER JOIN pr_data_ih_dim_context irc ON (ifr.pzcontextid = irc.pzid) LEFT OUTER JOIN pr_data_ih_dim_outcome isr ON (ifr.pzoutcomeid = isr.pzid)
ERROR: Database-General Problem executing SQL to update database schema 980 42000 ORA-00980: synonym translation is no longer valid.

Steps to Reproduce

Tried to re-import PegaNBAM_FW_0712.jar from Pega7.1.7

Root Cause

The root cause of this problem is software use/operation error. During investigation it revailed that synonym import jar looking for doesn't exist. The creation of these SYNONYM is done via depending upon your OS.Administrator observed error reported in log generated during running Install_PegaNBAM.bat.


Problem was resolved by performing manual configuration at database level such as re-creating the synonyms and granting the users with appropriate permissions.

Published January 31, 2016 - Updated December 2, 2021

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