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ORA-01013 running BIX extract in 7.4



Post upgrade to Pega 7.4 and Business Intelligence Exchange (BIX) 7.4, BIX extraction fails with SQLTimeoutException.

Error Messages

Caused by: java.sql.SQLTimeoutException: ORA-01013: user requested cancel of current operation

    at oracle.jdbc.driver.T4CTTIoer.processError( ~[ojdbc7.jar:]
    at oracle.jdbc.driver.T4CTTIoer.processError( ~[ojdbc7.jar:]
    at oracle.jdbc.driver.T4C8Oall.processError( ~[ojdbc7.jar:]
    at oracle.jdbc.driver.T4CTTIfun.receive( ~[ojdbc7.jar:]
    at oracle.jdbc.driver.T4CTTIfun.doRPC( ~[ojdbc7.jar:]
    at oracle.jdbc.driver.T4C8Oall.doOALL( ~[ojdbc7.jar:]
    at oracle.jdbc.driver.T4CPreparedStatement.doOall8( ~[ojdbc7.jar:]
    at oracle.jdbc.driver.T4CPreparedStatement.doOall8( ~[ojdbc7.jar:]
    at oracle.jdbc.driver.T4CPreparedStatement.executeForRows( ~[ojdbc7.jar:]
    at oracle.jdbc.driver.OracleStatement.executeMaybeDescribe( ~[ojdbc7.jar:]
    at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout( ~[ojdbc7.jar:]
    at oracle.jdbc.driver.OraclePreparedStatement.executeInternal( ~[ojdbc7.jar:]
    at oracle.jdbc.driver.OraclePreparedStatement.execute( ~[ojdbc7.jar:]
    at oracle.jdbc.driver.OraclePreparedStatementWrapper.execute( ~[ojdbc7.jar:]
    at ~[prprivate.jar:?]
    at ~[prprivate.jar:?]
    at ~[prprivate.jar:?]
    at ~[prprivate.jar:?]
    at ~[prprivate.jar:?]
    at ~[prprivate.jar:?]
    at ~[prprivate.jar:?]
    at ~[prprivate.jar:?]
    at ~[prprivate.jar:?]
    at ~[prprivate.jar:?]
    at ~[prprivate.jar:?]

Steps to Reproduce

Run the extract rule.

Root Cause

A defect or configuration issue in the operating environment.
There is a timeout of 30 seconds when running the BIX extract query.


  1. Apply  HFix-50605.
  2. Add a new Dynamic System Setting (DSS) as below.

    BIX/selectQueryTimeout on Pega-Rules
  3. Set the value such that it is higher than the 30 second timeout. The value for the DSS is in seconds.
    For example, to increase the timeout to 60 seconds, set this DSS to 60.


Published February 7, 2019 - Updated December 2, 2021

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