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Support Article

Orange background of a table in an email does not display



Orange background of a table that is present in an email does not display while viewing the content of the email received by the case on the application. 

Error Messages

Not Applicable

Steps to Reproduce


View the content of the email received by the case.

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:
Add the below style to the UserWorkForm:

  div.rteReadOnlyWithoutTB .Pega-Email-Content-Highlight table.MsoNormalTable{
    border-collapse: separate !important;
    border-spacing: 5px !important;  

Published January 16, 2020 - Updated December 2, 2021

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