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Original email format not preserved on displaying inbound email



When displaying the inbound email, the format of the original mail is not preserved when the type of the content is of the plain text.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Send an email from Outlook to Pega Interaction portal
  2. Open the inbound email and check the format of the content

Root Cause

An issue in the custom application code or rules.


Perform the following local-change: 

Write a Java step which performs a contains operation on the pyInboundEmail.pyBody property.


Published August 19, 2019 - Updated December 2, 2021

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