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Outbound campaign failed due to VBD issue



One of the outbound campaigns (PRC) fails while it is processing the offer flow.


02:19:38,223 INFO [stdout] (Dispatcher-Thread-94) Caused by: org.springframework.remoting.RemoteAccessException: Could not access HTTP invoker remote service at []; nested exception is Read timed out
02:19:38,223 INFO [stdout] (Dispatcher-Thread-94) at org.springframework.remoting.httpinvoker.HttpInvokerClientInterceptor.convertHttpInvokerAccessException(

Steps to Reproduce

Run an outbound campaign.

Root Cause

A defect in Pegasystems’ code or rules:

Time out errors when accessing Visual Business Director (VBD) and campaign failures.


Perform the following local-change:

Set the VBD eviction timeout to 50 days.

INSERT INTO <your VBD schema>.PR_DATA_VBD_CONFIG (PZKEY, PZVALUE) VALUES ('vbd.datasource.eviction.timeout', '4320000');

Published April 30, 2018 - Updated December 2, 2021

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