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Support Article

OutOfMemoryError error on attaching files that exceed 310 MB

SA-53746

Summary


 

Error message displays on screen when attaching files to a work object. This occurs when the file size exceeds 310 MB. Additionally, performance degrades when the file size exceeds 50 MB.

 

Error Messages



java.lang.OutOfMemoryError: Java heap space


Steps to Reproduce


 
  1. Use out-of-the-box Attach File feature.
  2. Start Attach File flow action.
  3. Select a file with size more than 310 MB.


Root Cause



This issue was determined to be a product enhancement request.
 

Resolution



An enhancement request, FDBK-25319, is created for consideration by Pega Product Management. 

Alternatively, perform the below actions:
  • Increase heap size
  • Use other repositories
Suggest Edit

Published October 11, 2018 - Updated October 8, 2020

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