Support Article
OutOfMemoryError error on attaching files that exceed 310 MB
SA-53746
Summary
Error message displays on screen when attaching files to a work object. This occurs when the file size exceeds 310 MB. Additionally, performance degrades when the file size exceeds 50 MB.
Error Messages
java.lang.OutOfMemoryError: Java heap space
Steps to Reproduce
- Use out-of-the-box Attach File feature.
- Start Attach File flow action.
- Select a file with size more than 310 MB.
Root Cause
This issue was determined to be a product enhancement request.
Resolution
An enhancement request, FDBK-25319, is created for consideration by Pega Product Management.
Alternatively, perform the below actions:
- Increase heap size
- Use other repositories
Published October 11, 2018 - Updated October 8, 2020
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