OverallSLA assignment is not completed when work object resolved
The work object is resolved but the OverallSLA assignment does not complete. The assignment remains in the pc_assign_workbasket table.
Steps to Reproduce
- Create a work object with an overall SLA (service level agreement).
- Resolve the work object.
An issue in the custom application code or rules. The activity used to resolve the work object, sets the status to Resolved-Completed using a Property-Set but the Status-Resolved ticket was not set.
Perform the following local-change:
Call the UpdateStatus activity instead of using the Property-Set step to set the status to Resolved-Completed.
The UpdateStatus activity calls the Resolve activity, which sets the Status-Resolved ticket used to end the OverallSLA flow.