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Support Article

Package Export or Import question



The using the wizard, a new Rule-Admin-Product has been generated. During the generation of said product, all users have been specifically excluded. Unfortunately the "PREVIEW" button is clearly showing all users been included into the export file.
Why all users were always included in the package regardless of the selected options.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a new application
  2. Generate a Product file using the wizard to migrate on higher environment
  3. During the generation of the Product, exclude all operators
  4. Click the PREVIEW button
  5. Incorrectly all users are part of the file to be migrated

Root Cause

Concerning the users, the problem is coming from their custom application. Some how, the Data-Admin-Operator-ID class has been added to the "Data Types" list associated with said application.


Removing the OOTB class from said list is actually solving this issue.

Published February 21, 2017 - Updated October 8, 2020

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