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Support Article

Pages are removed from Clipboard while opening assignment



When logging in to a custom portal, a page (ABC) is created. This page is present on the Standard thread. While opening an assignment or work object from the work list, a new thread with a work object ID is created. When processing the work object, the page has some data. However, the work object cannot be processed as the thread changes.

Error Messages

Not Applicable

Steps to Reproduce

  1. Upgrade from PRPC 6.1 SP2 to Pega 7.3.1.
  2. Create a page while logging in to the custom portal.
  3. Open a work object from the work list. Check the thread on the Clipboard.

Root Cause

This behavior is as per Pega product design.
In PRPC 6.1 SP2, single thread processing was present. However, in Pega 7.3.1, multi-thread processing is present. Hence, for every work object opened in the portal, a new thread is created.


Perform the following local-change:

Create a data page at Node or Requestor level that holds the required data to process the assignment.


Published August 30, 2018 - Updated October 8, 2020

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