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Parameter page information unavailable in AES

SA-54464

Summary



Data is not sent to Autonomic Event Services (AES) from the generated alerts.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



A defect or configuration issue in the operating environment.
By default, the engine removes all parameters that contain business sensitive data. In the engine, a built-in parameters 'allow list' is present which is determined to be safe and necessary.



Resolution



Perform either of the following local-changes:
  • Disable the allow listing entirely:

    Set the prconfig/alerts/parameterpage/remoteFilterType/default to 'Obfuscate', to disable the allow list and send all the available parameters. This only suppresses the user identification and password information.
     
  • Extend the allow list  and include additional parameters:

    Dynamic System Settings (DSS):

    Owning Ruleset: Pega-Engine
    Purpose: prconfig/alerts/parameterpage/remoteFilterType/default 
    Values: allowed or obfuscate default is allowed


    To send additional values to the Predictive Diagnostic Cloud (PDC) or AES, set the prconfig/alerts/parameterpage/remoteFilterType/default DSS to 'Allowed'.

    That is, the allowed values are explicitly set in the prconfig/alerts/parameterpage/allowedKeywords/default DSS as below. 

    Owning Ruleset: Pega-Engine
    Purpose: prconfig/alerts/parameterpage/allowedKeywords/default 
    Values: pyActivity;pyStream;action;harnessName;StreamClass;StreamName;ViewClass;ViewPurpose;ViewOwner;objClass;insName;Format;openHandle;ActivityClassToExecute;ActivityNameToExecute;TaskStatus;FlowClass;FlowType;flowType;CustomActivityName;CustomActivityClassName;actionName;productName;productVersion;portal;pyAction;pyClassName;primaryPageClass;ViewInsKey;InsKey;pyReportName;pyReportClass;ModalActionName;ClientLoadDuration;ClientIntAction;NewTaskStatus;TaskSectionReference;Key


    The list is the default list.

    Include additional values to the list if required in the PDC or AES. This is a semi-colon delimited list. Valid values are  keywords in the alert such as BaseReference.

    If the allow list is not set explicitly in the allowedKeywords, below is the allow list and all others  are suppressed.

    pyActivity;pyStream;action;harnessName;StreamClass;StreamName;ViewClass;ViewPurpose;ViewOwner;objClass;insName;Format;openHandle;ActivityClassToExecute;ActivityNameToExecute;TaskStatus;FlowClass;FlowType;flowType;CustomActivityName;CustomActivityClassName;actionName;productName;productVersion;portal;pyAction;pyClassName;primaryPageClass;ViewInsKey;InsKey;pyReportName;pyReportClass;BaseReference;ModalActionName;ClientLoadDuration;ClientIntAction;NewTaskStatus;TaskSectionReference;Key

Suggest Edit

Published December 2, 2021

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