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Support Article

Passivation errors in Pega High Availability(HA) env



Users are experiencing slow performance and high memory usage. There are passivation error in the PegaRULES log file. This is a Pega 7 HA ( High Availability) env.

Error Messages

Caused by: /HAShared/PassivationData/7/H28C9E4417C69A0238410A0E967D344D7/PORTAL%2F%24newThreadmnIvABCtvXYZpu/newModalPage.ser (No space left on device)

Steps to Reproduce

Sporadic in nature.

Root Cause

A defect or configuration issue in the operating environment 


Perform the following local-change: Increase the shared storage filesystem space for HA. 


Published January 31, 2016 - Updated October 8, 2020

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