Support Article
PCS screen does not resize in IE 11 browser
SA-15877
Summary
In Pega Customer Service (PCS) 7.1.3, the manager interaction portal does not resize properly to fit the screen change. Instead, a horizontal scrollbar shows up.
Error Messages
Not Appliable.
Steps to Reproduce
For the issue with the screen resizing:
1. Navigate to the home page of the manager interaction portal, or create a new member phone call request from the manager interaction portal.
2. Notice that the portal display DOES NOT resize to fit the entire screen area, resulting in cumbersome scrolling.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-21430.
Published January 31, 2016 - Updated December 2, 2021
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