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Support Article

PCS screen does not resize in IE 11 browser



In Pega Customer Service (PCS) 7.1.3, the manager interaction portal does not resize properly to fit the screen change. Instead, a horizontal scrollbar shows up. 

Error Messages

Not Appliable. 

Steps to Reproduce

For the issue with the screen resizing:

1. Navigate to the home page of the manager interaction portal, or create a new member phone call request from the manager interaction portal.
2. Notice that the portal display DOES NOT resize to fit the entire screen area, resulting in cumbersome scrolling.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-21430.

Published January 31, 2016 - Updated December 2, 2021

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