Support Article
PDF generates with encoded special characters
SA-88514
Summary
PDF generates with encoded special characters instead of special characters.
Error Messages
Not Applicable
Steps to Reproduce
- Open Interaction and start a chat
- Enter special characters in the chat. The special characters are saved to the Clipboard page
- Read the chats on the Clipboard page and then set it to a pagelist property
- Use the pagelist property as a source for the repeat grid
- Invoke the HTMLToPDF activity
- Send the section for the PDF generation which contains the grid
Root Cause
A software use or operation error. Section generation encodes the special characters.
Resolution
Perform the following local-change:
- Pass the stream without using section
- Invoke the HTMLToPDF activity
Published December 2, 2021
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