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Support Article

Pega 7.2 fails to start after upgrade from Pega 7.1.6

SA-25883

Summary



System was upgraded from Pega 7.1.6 to Pega 7.2. One of the four nodes fails to restart, and exceptions occur. WebSphere 7.0.0.27 and Oracle 11.2.0.4.0 was used.

Error Messages



**Date and time**,533 [  server.startup : 1] [          ] [                    ] [                    ] (ervlet.WebAppLifeCycleListener) ERROR   - Exception during
startup processing
com.ibm.ejs.container.UnknownLocalException: nested exception is: com.pega.pegarules.pub.PRRuntimeException: Error determining the mode
of PRPC install from database.
    at com.pega.pegarules.data.internal.PRDataProviderImpl.isMultiTenantEnvironment(PRDataProviderImpl.java:1145)
   at com.pega.pegarules.deploy.internal.archive.ParUtilsImpl.setStageDirectory(ParUtilsImpl.java:213)
   at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineStartup.initEngine(EngineStartup.java:513)
.
.
.

Steps to Reproduce



Start the server after upgrading from Pega 7.1.6 to Pega 7.2.

Root Cause



A defect in Pegasystems’ code or rules:
This issue is specific to Oracle database.

Resolution



Apply HFix-28544.
Suggest Edit

Published July 27, 2016 - Updated October 8, 2020

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