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Support Article

Pega Call phone icons do not have alternative text



The screen reader reads the phone icons in Pega Call for line one and two as 'Unlabelled image'. This occurs even when each of the icons have different Helper text.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to Pega Call while using a screen reader (JAWS for PC or VoiceOver for Mac).
  2. Start or receive a call.
  3. Tab to the Line icons (Phone icon).

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-58543.

Published January 3, 2020 - Updated December 2, 2021

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