Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Pega Case search does not display results

SA-69037

Summary



For some work objects, the case search does not display results. This occurs sporadically.


Error Messages



[PegaRULES-Batch-2] [STANDARD] [ ] [AAAA:01.25.01] (ndexer.DistributedIndexerAgent) ERROR   - Incremental indexing of 'WORK' entries failed: Indexing request failed. Please contact your system administrator.
com.pega.pegarules.priv.search.nextgen.FTSException: Indexing request failed. Please contact your system administrator.
 at com.pega.platform.pegasearch.indexer.internal.AbstractIndexer.processUpdateIndexImpl(AbstractIndexer.java:401) ~[pegasearch.jar:?]
 ...
Caused by: com.pega.pegarules.pub.PRRuntimeException: Failed to index instance with key [YOUR-PROVIDER-WORK-DC DC-1580]
 at com.pega.platform.pegasearch.indexer.internal.IndexExecutorHelper.processDocumentIndexEntry(IndexExecutorHelper.java:759) ~[pegasearch.jar:?]
 at com.pega.platform.pegasearch.indexer.internal.IndexExecutorHelper.addDocuments(IndexExecutorHelper.java:697) ~[pegasearch.jar:?]
 at com.pega.platform.pegasearch.indexer.internal.AbstractIndexer.processUpdateIndexImpl(AbstractIndexer.java:393) ~[pegasearch.jar:?]
 ... 20 more
Caused by: java.lang.RuntimeException: caught exception while expanding property Group on page .Directory(1).DirectoryDetails
 ...
Caused by: com.pega.pegarules.pub.clipboard.WrongModeException: The property .Group was of mode Page List while com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.setValueOverride(Object) was expecting a String or Page mode.  Details: (none)
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.setStringValueOverride(ClipboardPropertyImpl.java:4519) ~[prprivate.jar:?]
 at com.pega.pegarules.data.internal.clipboard.ClipboardPropertyImpl.setValueOverride(ClipboardPropertyImpl.java:4078) ~[prprivate.jar:?]
...



Steps to Reproduce

  1. Create a case in the application.
  2. Proceed till a certain point.
  3. Search for the case using the case ID.


Root Cause



The rule resolution did not set the group property as a page group. It instead sent a property of type String that is present in the lower ruleset.

ClipboardPropertyImpl.setValueOverride method accepts String or Page. However, the .Group which is passed to the method is a page list. A runtime exception displays while expanding the .Group on a page.


Resolution



As a local-change, save the property in the lower ruleset.


 
Suggest Edit

Published January 3, 2019 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us