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Support Article

Pega Case search does not display results



For some work objects, the case search does not display results. This occurs sporadically.

Error Messages

[PegaRULES-Batch-2] [STANDARD] [ ] [AAAA:01.25.01] (ndexer.DistributedIndexerAgent) ERROR   - Incremental indexing of 'WORK' entries failed: Indexing request failed. Please contact your system administrator. Indexing request failed. Please contact your system administrator.
 at com.pega.platform.pegasearch.indexer.internal.AbstractIndexer.processUpdateIndexImpl( ~[pegasearch.jar:?]
Caused by: Failed to index instance with key [YOUR-PROVIDER-WORK-DC DC-1580]
 at com.pega.platform.pegasearch.indexer.internal.IndexExecutorHelper.processDocumentIndexEntry( ~[pegasearch.jar:?]
 at com.pega.platform.pegasearch.indexer.internal.IndexExecutorHelper.addDocuments( ~[pegasearch.jar:?]
 at com.pega.platform.pegasearch.indexer.internal.AbstractIndexer.processUpdateIndexImpl( ~[pegasearch.jar:?]
 ... 20 more
Caused by: java.lang.RuntimeException: caught exception while expanding property Group on page .Directory(1).DirectoryDetails
Caused by: The property .Group was of mode Page List while was expecting a String or Page mode.  Details: (none)
 at ~[prprivate.jar:?]
 at ~[prprivate.jar:?]

Steps to Reproduce

  1. Create a case in the application.
  2. Proceed till a certain point.
  3. Search for the case using the case ID.

Root Cause

The rule resolution did not set the group property as a page group. It instead sent a property of type String that is present in the lower ruleset.

ClipboardPropertyImpl.setValueOverride method accepts String or Page. However, the .Group which is passed to the method is a page list. A runtime exception displays while expanding the .Group on a page.


As a local-change, save the property in the lower ruleset.


Published January 3, 2019 - Updated October 8, 2020

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