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Support Article

Pega Co-Browse does not work from an iFrame



Unable to execute Pega Co-Browse from a Pega application executed within an iFrame. The Assistance button does not display.

Error Messages

Not Applicable

Steps to Reproduce

  1. Navigate to Direct call.
  2. Click the Assistance button to activate Pega Co-Browse. The Assistance button does not display within the iFrame.

Root Cause

This issue was determined to be a product enhancement request.


An enhancement request, FDBK-28718, is created for consideration by Pega Product Management.


Published December 1, 2018 - Updated December 2, 2021

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