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Support Article

Pega does not accept dashes in the Operator ID field



In the Active Directory, email addresses are used for operator IDs.
Operator ID records in the application do not match the Active Directory which allows email addresses such as '[email protected]'.

Error Messages

Not Applicable

Steps to Reproduce

Create an Operator with Operator ID such as '[email protected]'.

Root Cause

Pega does not allow the hyphen ( -) in the Operator ID field.


Perform the following local-change in the Mappings tab of the Authentication Service:

Replace the hyphen with an underscore (_).


Published January 17, 2019 - Updated October 8, 2020

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