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Support Article

Pega Feedback Functionality shows Incorrect Error on UI



The issue relates to an environment that has CPMHC Interaction Portal and it uses Pega Feedback. 
The user enters alphabets instead of numbers for day's textinput where the "Take Action" is "Resolve" . Then they get error icon on submitting with Take Action "Resolve". Now when the user switches the "Take Action" to "Reject", they get error on the UI related to the previous error.


Error Messages

Estimate and Actual not decimal values

Steps to Reproduce

1.    Create a feedback item and open it from the Feedback Workbasket. 
2.    Enter invalid values for Estimate and Actual and Submit.
3.    Change the flow action to Reject. The error messages also show up on the Reject flow action where as they should not be applicable here.

Root Cause

Errors that remain after switching to different flow action are dictionary errors set in engine layer. These cannot be cleared by Work-.Action section. pyCaseActionArea internally calls processAction which is capable of clearing dictionary errors.


Perform the following Local-Change:

Upgrade to Work-.pyCaseActionArea section instead of Action section in Pega-Feedback!Perform harness.

Published July 20, 2016 - Updated December 2, 2021

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