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Support Article

Pega Field Services (PFS) installation fails with errors

SA-48540

Summary



Pega Field Services (PFS) installation fails with errors.


Error Messages



** ** Error validating RuleSet specification. The RuleSet name CS-LP is not defined Error validating RuleSet specification. 07-21 is an undefined version in RuleSet PegaCS-Advisor Error validating RuleSet specification. 07-21 is an undefined version in RuleSet CPM Error validating RuleSet specification. 07-21 is an undefined version in RuleSet CPM-Reports Error validating RuleSet specification. 07-21 is an undefined version in RuleSet PegaAppCA Error validating RuleSet specification. 07-21 is an undefined version in RuleSet PegaKM Error validating RuleSet specification. 07-21 is an undefined version in RuleSet KMReports Error validating RuleSet specification. 07-21 is an undefined version in RuleSet PegaFW-NewsFeed Error validating RuleSet specification. 07-21 is an undefined version in RuleSet PegaApp Error validating RuleSet specification. 07-21 is an undefined version in RuleSet PegaFW-Chat Error validating RuleSet specification. 07-21 is an undefined version in RuleSet CPM-PegaNPS Error validating RuleSet specification. 07-21 is an undefined version in RuleSet PegaFW-NPS Error validating RuleSet specification. 07-21 is an undefined version in RuleSet Pega-LP_CPM Error validating RuleSet specification. 07-21 is an undefined version in RuleSet Pega-Chat


Steps to Reproduce



Install PFS 7.23.


Root Cause



A software use or operation error. The incorrect version of the prerequisite strategic applications was installed.


Resolution



Here’s the explanation for the reported behavior:

PFS 7.23 is certified only on Pega 7.2.1. The prerequisite strategic applications are Pega Customer Service 7.21 and Pega Survey 7.21.


Suggest Edit

Published March 29, 2018 - Updated December 2, 2021

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