Support Article

Pega Marketing Artifacts not imported after install

SA-31428

Summary



After important an application from Pega Marketing 7.12 to v713, the Pega Marketing programs, offers, and segments are not imported.


Error Messages



Not applicable.


Steps to Reproduce



Import an application from Pega Marketing 7.12 to 7.13.


Root Cause



Application Packing wizard is used to export and import the application into same version (from UAT --> PROD etc..,) and not to be used for importing into different versions.

Resolution



Generally Application Packing wizard is used to export and import the application into same version (from UAT --> PROD etc..,) and not to be used for importing into different versions. Upgrade process can be used which is suggested to upgrade the current environment from v712 --> v713.

Published December 14, 2016 - Updated August 23, 2017

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