Support Article
Pega Marketing: IH Accept Rate report shows wrong results
SA-48235
Summary
User is using Pega 7.2.2 with Pega Marketing for Communications (PMC) 7.22.
User is provided HFix-38793 to resolve the pxDivide InvalidReferenceException in the pyAcceptanceRate report definition.
After applying this fix the Out-of-the-box (OOTB) Designer Studio > Decisioning > Monitoring >Interaction History > Accept Rate (Acceptance Rate by Proposition Group) report shows incorrect results.
The customerID is hard coded to "C10000001" while calling of sub report (pyGetAccetOutcomeOffersCount) from the report pyAcceptanceRate and also hard coded as default value in parameters tab off pyGetAccetOutcomeOffersCount report definition.
As a result of this the OOTB Accept Rate by Proposition Group report is not showing the correct result.
Error Messages
Not Applicable
Steps to Reproduce
Open Designer Studio > Decisioning > Monitoring >Interaction History > Accept Rate (Acceptance Rate by Proposition Group) report which shows incorrect results.Root Cause
A defect in Pegasystems’ code or rules
Resolution
Apply HFix-39180.
Published July 23, 2018 - Updated December 2, 2021
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