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Support Article

Pega Marketing Segment creation fails with an error



Pega Marketing Segment creation fails with an error.

Error Messages

An exception occurred while attempting to populate a segment. Please contact your system administrator

Steps to Reproduce

  1. Launching the Pega Marketing portal.
  2. Navigate to Audiences > Segments
  3. Click Create.
  4. Select Criteria.
  5. Click Run.

Root Cause

Pega Marketing has support for DBCP2 factory class in the connection pool settings. Platform changes are provided to move towards the Tomcat connection pool during which there was a regression and transactions are performed in a few areas on the Pega Marketing code base. Tomcat connection pool and DBCP2 treat the autoCommit behavior differently.


Apply HFix-54887.

Published August 19, 2019 - Updated December 2, 2021

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