Support Article
Pega OOTB case narrative fetches all the data of a subcase
SA-77563
Summary
Pega out-of-the-box case narrative fetches subcases data by default. Despite running the pzFetchSubCaseAttachments activity and setting the ShowSubCase parameter to false, the case narrative loads the subcases details along with the parent case.
Expected result: When the ShowSubCase parameter is set to false, only the parent case details must display.
Error Messages
Not Applicable
Steps to Reproduce
Unknown
Root Cause
The pzFetchSubCaseAttachments activity has a ShowSubCase parameter which is assigned to True by default. As a result, the details of all the cases are retrieved despite manually setting the parameter to false.
Resolution
Apply HFix-52285.
Published May 7, 2019 - Updated October 8, 2020
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