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Support Article

Pega OOTB case narrative fetches all the data of a subcase



Pega out-of-the-box case narrative fetches subcases data by default. Despite running the pzFetchSubCaseAttachments activity and setting the ShowSubCase parameter to false, the case narrative loads the subcases details along with the parent case.

Expected result: When the ShowSubCase parameter is set to false, only the parent case details must display.

Error Messages

Not Applicable

Steps to Reproduce


Root Cause

The pzFetchSubCaseAttachments activity has a ShowSubCase parameter which is assigned to True by default. As a result, the details of all the cases are retrieved despite manually setting the parameter to false.


Apply HFix-52285.

Published May 7, 2019 - Updated October 8, 2020

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