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Support Article

Pega OOTB case narrative fetches all the data of a subcase

SA-77563

Summary



Pega out-of-the-box case narrative fetches subcases data by default. Despite running the pzFetchSubCaseAttachments activity and setting the ShowSubCase parameter to false, the case narrative loads the subcases details along with the parent case.

Expected result: When the ShowSubCase parameter is set to false, only the parent case details must display.



Error Messages



Not Applicable


Steps to Reproduce



Unknown


Root Cause



The pzFetchSubCaseAttachments activity has a ShowSubCase parameter which is assigned to True by default. As a result, the details of all the cases are retrieved despite manually setting the parameter to false.


Resolution



Apply HFix-52285.
Suggest Edit

Published May 7, 2019 - Updated October 8, 2020

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