Support Article
Pega Search does not work in the Marketing environment
SA-89495
Summary
Pega Search does not work in the Marketing environment after making environment changes.
Error Messages
Search node landing page indicates that indexes are unavailable.
Steps to Reproduce
Unknown
Root Cause
When servers were restarted in an order outside the typical Marketing stack restart order, the web nodes failed to reinitialize Search and reconnect to the restarted Util tier.
Resolution
Perform the following local-change:
Start the below environments in a Marketing environment in the following order:
1. Search nodes, Batch nodes and other background nodes
2. Decision Data Store (DDS) nodes and Stream nodes
3.Visual Business Director (VBD) nodes and Adaptive Decision Manager (ADM) nodes
4. Data flow nodes
5. Web and decision hub nodes
Published December 2, 2021
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