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Support Article

Pega Search does not work in the Marketing environment



Pega Search does not work in the Marketing environment after making environment changes.

Error Messages


Search node landing page indicates that indexes are unavailable.

Steps to Reproduce



Root Cause

When servers were restarted in an order outside the typical Marketing stack restart order, the web nodes failed to reinitialize Search and reconnect to the restarted Util tier.


Perform the following local-change:
Start the below environments in a Marketing environment in the following order:

1. Search nodes, Batch nodes and other background nodes
2. Decision Data Store (DDS) nodes  and Stream nodes
3.Visual Business Director (VBD) nodes and  Adaptive Decision Manager (ADM) nodes
4. Data flow nodes
5. Web and decision hub nodes

Published December 2, 2021

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