Support Article

Pega7 portal not working in IE11

SA-7589

Summary



We have migrated from IE8 to IE11 and User/Developer portal are not opening properly in IE11 with the dropdowns/links etc. remaining unusable.
The homepage of the dev/user portal shows blank space.


Error Messages



There is no error received , screen remains blank and UI elements unusable.

Steps to Reproduce



The homepage of the dev/user portal shows blank space when trying to open in IE11.

Root Cause



The root cause of this problem is defect/misconfiguration in the PRPC operating environment. IE 11 is not supported for versions before 7.1.5


Resolution




The explanation for this behavior is as follows: 

IE 11 is supported only from 7.1.5 release of PRPC 
PDN article  : https://pdn.pega.com/release-note/internet-explorer-11-support for details.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020


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