Support Article
PegaCALL 7.21.1 system generates TsapiPlatformException
SA-68954
Summary
PegaCALL 7.21.1 system generates TsapiPlatformException.
Error Messages
[ttp-apr-8080-exec-21] (avaya.AvayaJtapiDevice.xxxxx) WARN a_host|aa.bbb.c.ddd|VoiceSession.openDeviceAndLoginAgent() |SessID=JTAPI_XX_YYY_Prod-ACD|VoiceDevice.openAndLoginAgent()|AvayaJtapiDevice.loginAgent() |DevId=xxxxx|AvayaJtapiDevice.checkAndLoginAgent() |AgId=yyyyy|AvayaJtapiDevice.normalLoginAgent() |JtpaiDevice.registerAgentTerminalListener() another_operator@your_domain.com - Agent terminal is the same as terminal. Listeners already registered...
[ttp-apr-8080-exec-51] (avaya.AvayaJtapiDevice.61038) ERROR a_host|aa.bbb.c.ddd|JtapiSession.hangupCall() |SessID=JTAPI_XX_YYY_Prod-ACD|JtapiDevice.hangupCall() |DevId=zzzzzan_operator@your_domain.com - clearConnection failure
com.avaya.jtapi.tsapi.TsapiPlatformException: clearConnection failure
at com.avaya.jtapi.tsapi.impl.core.TSConnection.disconnect(TSConnection.java:361)
at com.avaya.jtapi.tsapi.impl.TsapiConnection.disconnect(TsapiConnection.java:172)
at com.pega.pegacti.jtapi.JtapiDevice.hangupCall(JtapiDevice.java:2776)
at com.pega.pegacti.jtapi.JtapiSession.hangupCall(JtapiSession.java:1090)
Steps to Reproduce
Not Applicable
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-48698.
Published December 28, 2018 - Updated December 2, 2021
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