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PegaCALL 7.21.1 system generates TsapiPlatformException



PegaCALL 7.21.1 system generates TsapiPlatformException.

Error Messages

[ttp-apr-8080-exec-21] (avaya.AvayaJtapiDevice.xxxxx) WARN  a_host|aa.bbb.c.ddd|VoiceSession.openDeviceAndLoginAgent() |SessID=JTAPI_XX_YYY_Prod-ACD|VoiceDevice.openAndLoginAgent()|AvayaJtapiDevice.loginAgent() |DevId=xxxxx|AvayaJtapiDevice.checkAndLoginAgent() |AgId=yyyyy|AvayaJtapiDevice.normalLoginAgent() |JtpaiDevice.registerAgentTerminalListener() - Agent terminal is the same as terminal. Listeners already registered...
[ttp-apr-8080-exec-51] (avaya.AvayaJtapiDevice.61038) ERROR a_host|aa.bbb.c.ddd|JtapiSession.hangupCall() |SessID=JTAPI_XX_YYY_Prod-ACD|JtapiDevice.hangupCall() | - clearConnection failure
com.avaya.jtapi.tsapi.TsapiPlatformException: clearConnection failure
    at com.avaya.jtapi.tsapi.impl.core.TSConnection.disconnect(
    at com.avaya.jtapi.tsapi.impl.TsapiConnection.disconnect(
    at com.pega.pegacti.jtapi.JtapiDevice.hangupCall(
    at com.pega.pegacti.jtapi.JtapiSession.hangupCall(

Steps to Reproduce

Not Applicable

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-48698.


Published December 28, 2018 - Updated December 2, 2021

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